Returns/Refunds: ALL SALES ARE FINAL. We do not accept returns or process refunds on any purchases once fulfilled and delivered. All products are made by hand to the highest quality. Our only exception being should a mistake have been made on our part - which needs to be communicated to our office within 5 days of delivery.
Hair Ties:Yes, even in the best conditions, all hair ties eventually break. We do not warrant hair ties, as they are not a product manufactured in house. To help insure your bows hair tie a longer lifespan, please use the bow as an accessory - which means putting your hair into its style with a separate hair tie. Once hair is secure, then add your Simply Unique Bow as a secondary method. We do not replace bows for broken hair ties. Should a hair tie snap, simply use the broken hair tie to tie another hair tie onto the bow - just double knot the broken hair tie around the new hair tie.
Processing Time: Most team orders will ship within 2-3 weeks from time PAYMENT IS RECEIVED. During summer months (May-Early Sept) this time may be more like 1-2 weeks. All individual orders will ship within 2weeks of payment being received. Please Note: No order goes into production until payment has been received in full.
WE ACCEPT ALL MAJOR CREDIT CARDS, SCHOOL PURCHASE ORDERS, and SCHOOL CHECKS.